Yugmir
Legal

Refund policy

There is a free trial precisely so nobody has to buy blind. If we still get it wrong, we’ll refund you.

Draft for review. This page was prepared as a starting point and has not been reviewed by a lawyer. Have it checked, and complete the company details, before relying on it commercially.

Last updated: August 2026

Try before you buy

Every product offers a free trial with the full feature set. We’d much rather you evaluated properly than bought and asked for money back — so please use it, and ask us anything while you do.

14-day refund

If you purchase a licence and it isn’t right for you, contact us within 14 days of purchase and we will refund it in full. You don’t need to justify the request, though telling us why helps us improve.

How to request one

Email support@yugmir.com with the email address used at purchase and the order number from your receipt. Refunds are returned to the original payment method by our reseller, Lemon Squeezy. Your bank usually takes a few working days to show it.

The associated licence key is deactivated when a refund is issued.

When we may decline

We may refuse a refund where:

  • The request is made more than 14 days after purchase
  • The licence has been used in a way that breaches our terms, such as circumventing seat limits
  • There is a pattern of repeated buy-and-refund on the same account

Something broken?

If the software isn’t working, please talk to us before asking for a refund. Most problems turn out to be configuration and take minutes to fix — and if it’s a genuine defect we want to know so we can repair it for everyone.